Encouraging, knowledgeable, but not pushy
My husband and I booked our MSC cruise to the Caribbean through Dan. He was great. He suggested the cruise line as he was looking for best options all around, including price. It was perfect for us and we had a great time. Dan presented the material and was encouraging but was not pushy and I really appreciated that. He also followed up with a reminder and well wishes and a few things for us to be sure to pack and that was helpful and showed me that he didn't just book us and forget us. We will definitely work through Dan on another excursion.